Return Policy

All of our items are made by hand one by one with the utmost care.

If you wish to return or exchange your items we will be happy to process an exchange or refund unused items within 14 days of receipt, if the item(s) is in its original packaging and without damages or stains.

  

We offer 2 ways to return your item:

 

1) You may email us at hello@chanoyustories for a return label

 

2) You may use your own shipping method and ship to:

Chanoyu Stories

Attn: Exchanges/Returns

283 West 11th Street, Unit LL

New York, NY 10014

+1 212 239 0810

Please be sure to provide your name, order number, and email address when shipping.

 

 

Refunds and exchanges will be processed as soon as we receive and inspect the items. Please allow 7-10 days for the exchange or refund to process. We hold the right to deny exchanges or refunds if the merchandise returned does not meet our return policy requirements.

 

The customer will be responsible for the return shipping fees, if you use our shipping label, we will deduct the shipping fees from the refund amount. 

 

If the merchandise has manufacturer defects, please notify us at hello@rhiestudio.com and we will arrange for the item to be picked up free of charge for shipping. 

 

All sales are final after 14 days of receipt of items. 

 

Feel free to contact us at customer care at hello@chanoyustories.com for any questions regarding returns or exchanges.