Exchanges and Returns

All of our items are made by hand one-by-one with the utmost care.

If you wish to return or exchange your items we will be happy to process an exchange or refund unused items within 14 days of receipt, if the items are in their original packaging and without damages or stains.


We offer 2 ways to return your item:


1) Email us at hello@chanoyustories for a return label


2) You may use your own shipping method and ship to:

Chanoyu Stories

Attn: Exchanges/Returns

30745 Pacific Coast Hwy

Ste 21- 336

Malibu, CA 90265

+1 (212) 239 0810

Please be sure to provide your name, order number, and email address when shipping.



Refunds and exchanges will be processed as soon as we receive and inspect the items. Please allow 7-10 days for the exchange or refund to process. We hold the right to deny exchanges or refunds if the merchandise returned does not meet our return policy requirements.


The customer will be responsible for the return shipping fees, if you use our shipping label, we will deduct the shipping fees from the refund amount.  For international orders outside the US, there will be a restocking fee for the amount of duties and taxes incurred during the original shipment.


If the merchandise has manufacturer defects, please notify us at and we will arrange for the item to be picked up free of charge for shipping. 


All sales are final after 14 days of receipt of items. 


Please contact us for assistance or inquiries at

We strive to provide the best customer service.